MarketLane help centre
Your guide to buying
and selling.
Payments, delivery, returns and running your store.
Your guide to a good purchase
From finding a product to receiving your order.
Bring your business to MarketLane
Set up your profile, list products and get paid.
Find the information you need
11 guidesBuying on MarketLane
Find a product, speak to its seller and know what happens after you pay.
Read guideStart selling on MarketLane
What you need, how to publish your first product and how to look after customers.
Read guidePayments, fees & payouts
PayFast, Paystack, receipts, seller costs and where your money goes.
Read guideDelivery & collection
Delivery charges, dispatch dates, tracking, collection and missing parcels.
Read guideReturns, refunds & warranties
How to request a return, cancel a purchase or raise a product problem.
Read guideShop and sell safely
Check the business, protect payment information and recognise suspicious requests.
Read guideCreate a clear product listing
Photos, prices, specifications, conditions and information that helps buyers decide.
Read guideMarketplace standards
Expectations for honest listings, lawful products and respectful trading.
Read guideYour account & information
What appears publicly, what sellers can change and how third-party services are used.
Read guideContact a seller & resolve a problem
Find the right contact for a product, delivery, payment or return question.
Read guideHow MarketLane works
An independent-business marketplace, with a clear role for every part of a sale.
Read guideQUICK ANSWERS
Good to know
before you start.
MarketLane connects you with independent businesses. Each seller manages its products and purchases.
How MarketLane worksA question about a purchase?
The seller is your first contact for stock, delivery, returns and product support.